Resources

Do Business Better with our email resources and tools

Welcome to the Cumulo9 resources section, we have a selected library of resources and tools to help you get the most out of your email.

Mailpost

Mailprimer One-to-One

Mailprimer One-to-Many

Marketing Resources

Reaching the Inbox - Email Deliverability

The 3 key steps for greater email deliverability.  All you need to know to ensure your essential emails reach your customer’s inbox and best practice to manage and monitor your email deliverability.

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Mailpost Deliverability Calculator

Check out the Cumulo9 Deliverability Calculator to determine the amount of additional revenue you can earn by increasing your email efficiency.

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Mailpost Product Overview

Find out all about the reliable, cost effective answer to electronic transactional document delivery – statements, invoices, payslips, and contracts.

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Mailprimer One-To-One Lookbook

MAILPRIMER ONE-TO-ONE LOOKBOOK A handy guide to ensure you get the most from your email banners and signatures.

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Responsive Email Design

Five tips to ensure your emails are optimised for customer engagement.

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Fifo Capital One-to-One Case Study

Find out how Cumulo9’s One-to-One product helped Fifo Capital transform their customer communications.

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Mailprimer One-to-Many Manual

Make your campaign email stand out and track results seamlessly from the moment you send, then review detailed tracking data.  All you need to know is contained here our latest Mailprimer One-to-Many Campaign Email Manual - now available to download.

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Premium Content

Email Deliverability Reputation Infographic

Your “email reputation” can impact the deliverability of your emails. This infographic explains how a high “sender score” can affect your email delivery rates, plus tips to increase your email reputation and the variance by mailbox provider.

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4 Simple Tips to Improve Your Emails

Personalising your business emails is a simple and effective way to improve engagement. Download this paper to read up on 4 simple tips to improve your emails with personalisation and get started with improved engagement.

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Campaign Email Manual

Download the Cumulo9 One-to-Many campaign manual to learn how to get the most out of your email campaigns including campaign email tutorials and Top 10 tips to make your email campaigns more effective.

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Premium Content

Understanding and Improving Deliverability*

Download this practical guide to improve the deliverability of your emails. Simple tips to ensure your email arrives in the intended recipient’s inbox ensuring that they receive your important communications.

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Premium Content

Anatomy of an Email Series - Product Emails*

Product emails are a cost-effective way to promote your business. The following paper kicks off our “Anatomy of an Email” with all the tips and inclusions for world-class product emails to grow your business.

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Premium Content

Email and Social Media Marketing*

Along with demonstrating why an integrated email and social media marketing approach is important, it also provides you with 8 simple tips to help you implement an integrated campaign.

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Premium Content

The A - Z of Email Design*

This white paper has been designed to help you navigate your way through successful email design including Planning, Content, Design and Testing. Download it now to get on the way to becoming an email design expert.

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Campaign Email - Pre-Send Checklist

A successful email campaign is one that is well-executed. Taking the time to run through this handy checklist will help you avoid common email marketing mistakes. Download the checklist and send out your next campaign with confidence!

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Privacy Policy

Cumulo9 2018 Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through this website (Site).In this Privacy Policy we, us or our means Cumulo9 Limited Ltd.  When we collect, store and use your personal information, we do so in accordance with the rules set down in the New Zealand Privacy Act 1993 (Privacy Act) and by the European Union General Data Protection Regulation (EU) 2016/679 (the GDPR).

Personal information

Personal information: The types of personal information or personal data we may collect about you include:

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

Disclosure of personal information to third parties

We may disclose personal information to:

Where we disclose your personal information to third parties, including data processors, we will request that the third party handle your personal information in accordance with this Privacy Policy. The third party will only process your personal information in accordance with written instructions from us and we require that the third party either complies with the privacy shield principles set out in the GDPR or another mechanism set out by applicable EU & Swiss data protection laws for the transfer and processing of personal information. When we refer to ‘processing’ in this clause and this Privacy Policy in general, we mean any operation or set of operations which is performed on personal information, whether or not by automated means, such as collecting, recording, organising, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available personal information.

Please note that we use the following third parties to process your personal information:

By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside New Zealand and, if you are a European Union (EU) citizen, to third parties that reside outside the EU. Where the disclosure of your personal information is solely subject to New Zealand privacy laws (and not subject to the GDPR), you acknowledge that we are not required to ensure that those third parties comply with New Zealand privacy laws.

Our responsibilities as a ‘controller’ under the GDPR

Controllers are defined by the GDPR as natural or legal persons, a public authority, agency or other body to which personal information or personal data has been disclosed, whether via a third party or not, and who determines the purposes and means of processing personal information. We are a controller under the GDPR as we collect, use and store your personal information to enable us to provide you with our goods and/or services.

As a controller, we have certain obligations under the GDPR when collecting, storing and using the personal information of EU citizens. If you are an EU citizen, your personal data will:

Our responsibilities as a ‘processor’ under the GDPR

Where we are a processor, we have contracts containing certain prescribed terms in our contracts with controllers. Depending on circumstances, we can be a controller or processor or controller and processor. In addition to:

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. If you are under 18 years of age, you must have; and warrant to the extent permitted by law to us that you have, your parent or legal guardian’s permission to access and use the Site and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information.  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict how we process your personal information, we will let you know how the restriction affects your use of our Site or products and services.

Access and data portability: You may request details of the personal information that we hold about you.  You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party (data portability).

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the New Zealand Privacy Act 1993 or an article of the GDPR and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact the Office of the New Zealand Privacy Commissioner if you wish to make a complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause any advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy.  We will notify you if we amend this Privacy Policy, by contacting you through the contact details you have provided to us. Any amended Privacy Policy is effective once we notify you of the change.

For any questions or notices, please contact our Privacy Officer at:

Last update: 1 July 2018

 

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Terms & Conditions

Website terms of use

In these Terms:

including and similar words do not imply any limit

Loss includes loss of profits, savings, revenue or data, and any other claim, damage, loss, liability and cost, including legal costs on a solicitor and own client basis

personal information means information about an identifiable, living person

Terms means these terms and conditions titled Website Terms of Use

Underlying System means any network, system, software, data or material that underlies or is connected to the Website

User ID means a unique name and/or password allocated to you to allow you to access certain parts of the Website

We, us or our means Cumulo9 Limited

Website means www.cumulo9.com

You means you or, if clause 1.1b applies, both you and the other person on whose behalf you are acting.

We (and our licensors) own all proprietary and intellectual property rights in the Website (including all information, data, text, graphics, artwork, photographs, logos, icons, sound recordings, videos and look and feel), and the Underlying Systems.

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