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Privacy Policy

Cumulo9 Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through this website (Site). In this Privacy Policy we, us or our means Cumulo9 Limited. When we collect, store and use your personal information, we do so in accordance with the New Zealand Privacy Act 2020 (Privacy Act), including the information privacy principles (IPPs) set out in it, and, where it applies, the European Union General Data Protection Regulation (EU) 2016/679 (the GDPR).

Personal information

The types of personal information or personal data we may collect about you include:

  • your name
  • your contact details, including email address, mailing address, street address and/or telephone number
  • your age and/or date of birth
  • your credit card details
  • your demographic information, such as postcode
  • your preferences and/or opinions
  • information you provide to us through customer surveys
  • details of products and services we have provided to you and/or that you have enquired about, and our response to you
  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour
  • information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider
  • additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information
  • any other personal information requested by us and/or provided by you or a third party

We may collect these types of personal information directly from you or from third parties.

Where we collect personal information about you from someone other than you (for example, from social media platforms, event ticketing or marketing service providers, analytics providers, our business partners or publicly available sources), we will take reasonable steps to make sure you are aware of: the fact that we have collected the information; the purpose of collection; the people or organisations we may share it with; our name and contact details; any law that authorises or requires the collection; and your rights to access and correct the information. We do not need to do this where you have already been told these things (this Privacy Policy is one of the ways we do that) or where another exception in the Privacy Act applies.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

  • to enable you to access and use our Site, associated applications and associated social media platforms.
  • to contact and communicate with you.
  • for internal record keeping and administrative purposes.
  • for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms.
  • to run competitions and/or offer additional benefits to you.
  • for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you.
  • to comply with our legal obligations and resolve any disputes that we may have.
  • to consider your employment application.

Disclosure of personal information to third parties

We may disclose personal information to:

  • third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators.
  • our employees, contractors and/or related entities.
  • our existing or potential agents or business partners.
  • payment systems operators.
  • sponsors or promoters of any competition we run.
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred.
  • credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you.
  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.
  • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of New Zealand.
  • third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of New Zealand.

Where we disclose your personal information to third parties, including data processors, we will request that the third party handle your personal information in accordance with this Privacy Policy. 

The third party will only process your personal information in accordance with written instructions from us and, where the GDPR applies, we require that appropriate safeguards are in place for any transfer of personal information outside the European Union, such as an adequacy decision, certification under the EU-U.S. Data Privacy Framework (or its Swiss equivalent), or standard contractual clauses approved by the European Commission.

When we refer to ‘processing’ in this clause and this Privacy Policy in general, we mean any operation or set of operations which is performed on personal information, whether or not by automated means, such as collecting, recording, organising, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available personal information.

Please note that we use the following third parties to process your personal information:

  • Google Analytics
  • Amazon
  • Emma
  • Eventbrite
  • Facebook
  • Microsoft
  • Vision 6
  • Xero
  • Zendesk

Some of the third parties we use (including some of those listed above) store or process personal information outside New Zealand. Under the Privacy Act (IPP 12), we will only disclose your personal information to a recipient outside New Zealand if: you authorise the disclosure after being told that the recipient may not be required to protect your information in a way that, overall, provides comparable safeguards to those in the Privacy Act; the recipient carries on business in New Zealand and is subject to the Privacy Act; we believe on reasonable grounds that the recipient is subject to privacy laws or a binding scheme that provides comparable safeguards; or another exception in the Privacy Act applies. Where an overseas provider holds or processes information solely on our behalf as our agent (for example, cloud hosting), we remain responsible for that information under the Privacy Act and take reasonable steps to keep it secure.

Please note that some overseas recipients of your personal information may not be required to protect it in a way that, overall, provides comparable safeguards to those in the New Zealand Privacy Act. By providing us with personal information after reading this notice, you authorise us to disclose it to overseas recipients for the purposes described in this Privacy Policy. If you do not want us to do that, please contact us before providing your personal information, although this may affect your use of our Site or services. If the GDPR applies to you, we will only transfer your personal information outside the European Union in accordance with the GDPR, as described above.

Please Note that Cumulo9 will comply with the Privacy Act 2020 and will institute effective security measures to protect any Personal Information collected by Cumulo9 in the performance of this Agreement (if any) against unauthorised access, use, loss, disclosure or other misuse.

The Customer acknowledges and agrees that to the extent Data contains Personal Information, in collecting, holding and processing that information through the Software, Cumulo9 is acting as an agent of the Customer for the purposes of the Privacy Act 2020 and any other applicable privacy law. The Customer must obtain all necessary consents from the relevant individual to enable Cumulo9 to collect, use, hold and process that information in accordance with this Agreement.

While Cumulo9 will take standard industry measures to back up all Data stored using the Software, the Customer agrees to keep a separate back-up copy of all Data uploaded by it onto the Software. The Customer agrees that Cumulo9 may store Data (including any Personal Information) in secure servers in overseas territory/ies and may access that Data (including any Personal Information) in overseas territory/ies and New Zealand from time to time.

The Customer indemnifies Cumulo9 against any liability, claim, proceeding, cost, expense (including the actual legal fees charged by Cumulo9’s solicitors) and loss of any kind arising from any actual or alleged claim by a third party that any Data infringes the rights of that third party (including Intellectual Property Rights and privacy rights) or that the Data is Objectionable, incorrect or misleading.

Our responsibilities under the NZ Privacy Act 2020

The Privacy Act 2020 sets out the IPPs that govern how we collect, use, store, disclose and give access to personal information. This includes IPP 3A, which has applied since 1 May 2026 and requires us to take reasonable steps to tell you when we collect your personal information from someone other than you (see ‘Collection and use of personal information’ above). The Privacy Act also requires us to notify serious privacy breaches to the Privacy Commissioner and to affected people.

In addition to complying with this Privacy Policy and keeping the information we hold safe, secure and confidential, if we experience a privacy breach that it is reasonable to believe has caused, or is likely to cause, serious harm to an affected individual (a notifiable privacy breach), we will notify the Office of the Privacy Commissioner and the affected individuals as soon as practicable after becoming aware of it, as the Privacy Act requires.

A privacy breach could involve the unauthorised access to or disclosure, alteration or destruction of personal information or any action that prevents us from accessing the information.

Privacy officer: We have a privacy officer who is responsible for encouraging our compliance with the Privacy Act, dealing with requests made to us under it, and working with the Privacy Commissioner. You can contact our privacy officer using the details under ‘Contacting Us’ below.

Our responsibilities as a ‘controller’ under the GDPR

Controllers are defined by the GDPR as natural or legal persons, a public authority, agency or other body to which personal information or personal data has been disclosed, whether via a third party or not, and who determines the purposes and means of processing personal information. We are a controller under the GDPR as we collect, use and store your personal information to enable us to provide you with our goods and/or services.

As a controller, we have certain obligations under the GDPR when collecting, storing and using the personal information of individuals in the European Union. If the GDPR applies to you (for example, because you are in the European Union), your personal data will:

  • be processed lawfully, fairly and in a transparent manner by us.
  • only be collected for the specific purposes we have identified in the ‘collection and use of personal information’ clause above and personal information will not be further processed in a manner that is incompatible with the purposes we have identified.
  • be collected in a way that is adequate, relevant and limited to what is necessary in relation to the purpose for which the personal information is processed.
  • be kept up to date, where it is possible and within our control to do so (please let us know if you would like us to correct any of your personal information).
  • be kept in a form which permits us to identify you, but only for so long as necessary for the purposes for which the personal data was collected.
  • be processed securely and in a way that protects against unauthorised or unlawful processing and against accidental loss, destruction or damage.
  • We also apply these principles to the way we collect, store and use the personal information of our global customers or clients.
  • Specifically, we have the following measures in place, in accordance with the GDPR:
    • Data protection policies: We have internal policies in place which set out where and how we collect personal information, how it is stored and where it goes after we get it, in order to protect your personal information.
    • Right to ask us to erase your personal information: You may ask us to erase personal information we hold about you.
    • Right to ask us to restrict data processing: You may ask us to limit the processing of your personal information where you believe that the personal information we hold about you is wrong (to give us enough time to verify if the information needs to be changed), or where processing data is unlawful and you request us to restrict the processing of personal information rather than it being erased.
    • Notification of data breaches: We will comply with the GDPR in respect of any data breach.

Our responsibilities as a ‘processor’ under the GDPR

Where we are a processor, we have contracts containing certain prescribed terms in our contracts with controllers. Depending on circumstances, we can be a controller or processor or controller and processor. In addition to:

  • our contractual obligations with controllers (where we are solely a processor).
  • our legal obligations under the GDPR as a controller (where we are both a controller and processor) as a processor we also have the following responsibilities under the GDPR:
    • not to use a sub-processor without the prior written authorisation of the data controller.
    • to co-operate with supervisory authorities.
    • to ensure the security of its processing.
    • to keep records of processing activities.
    • to notify any personal data breaches to the data controller.
    • to employ a data protection officer and appoint (in writing) a representative within the European Union if required by the GDPR. (These are not required for the company at the present time).

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. If you are under 18 years of age, you must have; and warrant to the extent permitted by law to us that you have, your parent or legal guardian’s permission to access and use the Site and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy and, where the Privacy Act requires, we will make you aware of the collection as described above. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict how we process your personal information, we will let you know how the restriction affects your use of our Site or products and services.

Access and data portability: You may ask us to confirm whether we hold personal information about you and to give you access to it. We will respond to your request as soon as reasonably practicable and no later than 20 working days after we receive it, unless we lawfully extend that time and let you know. Where possible, we will provide the information in CSV format or another easily readable machine format. If the GDPR applies to you, you may also ask us to erase the personal information we hold about you and to transfer it to another organisation (data portability), subject to the exceptions in the GDPR.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date. If we decide not to correct the information, you can ask us to attach to it a statement of the correction you sought.

Complaints: If you believe that we have breached the New Zealand Privacy Act 2020 or an article of the GDPR and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to complain to the Office of the Privacy Commissioner (website: www.privacy.org.nz, phone: 0800 803 909, email: enquiries@privacy.org.nz) and, if the GDPR applies to you, to your local data protection supervisory authority.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details at the end of this policy or opt-out using the opt-out facilities provided in the communication. We comply with the Unsolicited Electronic Messages Act 2007: we will only send you commercial electronic messages where you have consented (or the Act otherwise permits), and every commercial message will identify us and include a functioning unsubscribe facility.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

We keep personal information only for as long as we may lawfully use it for the purposes described in this Privacy Policy or as the law requires, and we take reasonable steps to securely delete or de-identify it when it is no longer needed.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause any advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

We may use Google Analytics to collect and process data. To find out how Google uses data when you use third-party websites or applications, please see www.google.com/policies/privacy/partners/ (external link)or any other URL Google may use from time to time.

Internet Use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk. If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information

Amendments

We may, at any time and at our discretion, vary this Privacy Policy. We will notify you if we amend this Privacy Policy, by contacting you through the contact details you have provided to us. Any amended Privacy Policy is effective once we notify you of the change. We will also publish the updated Privacy Policy on our Site.

Contacting Us

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us (attention Privacy Officer) at:

Last update: 30 September 2026

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