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The types of personal information or personal data we may collect about you include:
- your name
- your contact details, including email address, mailing address, street address and/or telephone number
- your age and/or date of birth
- your credit card details
- your demographic information, such as postcode
- your preferences and/or opinions
- information you provide to us through customer surveys
- details of products and services we have provided to you and/or that you have enquired about, and our response to you
- your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour
- information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider
- additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information
- any other personal information requested by us and/or provided by you or a third party
We may collect these types of personal information directly from you or from third parties.
Collection and use of personal information
We may collect, hold, use and disclose personal information for the following purposes:
- to enable you to access and use our Site, associated applications and associated social media platforms.
- to contact and communicate with you.
- for internal record keeping and administrative purposes.
- for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms.
- to run competitions and/or offer additional benefits to you.
- for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you.
- to comply with our legal obligations and resolve any disputes that we may have.
- to consider your employment application.
Disclosure of personal information to third parties
We may disclose personal information to:
- third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators.
- our employees, contractors and/or related entities.
- our existing or potential agents or business partners.
- payment systems operators.
- sponsors or promoters of any competition we run.
- anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred.
- credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you.
- courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.
- third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of New Zealand.
- third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of New Zealand.
Please note that we use the following third parties to process your personal information:
- Google Analytics
- Vision 6
By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside New Zealand and, if you are a European Union (EU) citizen, to third parties that reside outside the EU. Where the disclosure of your personal information is solely subject to New Zealand privacy laws (and not subject to the GDPR), you acknowledge that we are not required to ensure that those third parties comply with New Zealand privacy laws.
Please Note that Cumulo9 will comply with the Privacy Act 2020 and will institute effective security measures to protect any Personal Information collected by Cumulo9 in the performance of this Agreement (if any) against unauthorised access, use, loss, disclosure or other misuse.
The Customer acknowledges and agrees that to the extent Data contains Personal Information, in collecting, holding and processing that information through the Software, Cumulo9 is acting as an agent of the Customer for the purposes of the Privacy Act 2020 and any other applicable privacy law. The Customer must obtain all necessary consents from the relevant individual to enable Cumulo9 to collect, use, hold and process that information in accordance with this Agreement.
While Cumulo9 will take standard industry measures to back up all Data stored using the Software, the Customer agrees to keep a separate back-up copy of all Data uploaded by it onto the Software. The Customer agrees that Cumulo9 may store Data (including any Personal Information) in secure servers in overseas territory/ies and may access that Data (including any Personal Information) in overseas territory/ies and New Zealand from time to time.
The Customer indemnifies Cumulo9 against any liability, claim, proceeding, cost, expense (including the actual legal fees charged by Cumulo9’s solicitors) and loss of any kind arising from any actual or alleged claim by a third party that any Data infringes the rights of that third party (including Intellectual Property Rights and privacy rights) or that the Data is Objectionable, incorrect or misleading.
Our responsibilities under the NZ Privacy Act 2020
The Privacy Act 2020 introduced greater protections for individuals and some new obligations for businesses and organisations. The changes include the requirement to report serious privacy breaches to the Privacy Commissioner and to affected people.
A privacy breach could involve the unauthorised access to or disclosure, alteration or destruction of personal information or any action that prevents us from accessing the information.
Our responsibilities as a ‘controller’ under the GDPR
Controllers are defined by the GDPR as natural or legal persons, a public authority, agency or other body to which personal information or personal data has been disclosed, whether via a third party or not, and who determines the purposes and means of processing personal information. We are a controller under the GDPR as we collect, use and store your personal information to enable us to provide you with our goods and/or services
As a controller, we have certain obligations under the GDPR when collecting, storing and using the personal information of EU citizens. If you are an EU citizen, your personal data will:
- be processed lawfully, fairly and in a transparent manner by us.
- only be collected for the specific purposes we have identified in the ‘collection and use of personal information’ clause above and personal information will not be further processed in a manner that is incompatible with the purposes we have identified.
- be collected in a way that is adequate, relevant and limited to what is necessary in relation to the purpose for which the personal information is processed.
- be kept up to date, where it is possible and within our control to do so (please let us know if you would like us to correct any of your personal information).
- be kept in a form which permits us to identify you, but only for so long as necessary for the purposes for which the personal data was collected.
- be processed securely and in a way that protects against unauthorised or unlawful processing and against accidental loss, destruction or damage.
- We also apply these principles to the way we collect, store and use the personal information of our global customers or clients.
- Specifically, we have the following measures in place, in accordance with the GDPR:
- Data protection policies: We have internal policies in place which set out where and how we collect personal information, how it is stored and where it goes after we get it, in order to protect your personal information.
- Right to ask us to erase your personal information: You may ask us to erase personal information we hold about you.
- Right to ask us to restrict data processing: You may ask us to limit the processing of your personal information where you believe that the personal information we hold about you is wrong (to give us enough time to verify if the information needs to be changed), or where processing data is unlawful and you request us to restrict the processing of personal information rather than it being erased.
- Notification of data breaches: We will comply with the GDPR in respect of any data breach.
Our responsibilities as a ‘processor’ under the GDPR
Where we are a processor, we have contracts containing certain prescribed terms in our contracts with controllers. Depending on circumstances, we can be a controller or processor or controller and processor. In addition to:
- our contractual obligations with controllers (where we are solely a processor).
- our legal obligations under the GDPR as a controller (where we are both a controller and processor) as a processor we also have the following responsibilities under the GDPR:
- not to use a sub-processor without the prior written authorisation of the data controller.
- to co-operate with supervisory authorities.
- to ensure the security of its processing.
- to keep records of processing activities.
- to notify any personal data breaches to the data controller.
- to employ a data protection officer and appoint (in writing) a representative within the European Union if required by the GDPR. (These are not required for the company at the present time).
Your rights and controlling your personal information
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict how we process your personal information, we will let you know how the restriction affects your use of our Site or products and services.
Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party (data portability).
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the New Zealand Privacy Act 1993 or an article of the GDPR and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact the Office of the New Zealand Privacy Commissioner if you wish to make a complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Cookies and web beacons
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
We may use Google Analytics to collect and process data. To find out how Google uses data when you use third-party websites or applications, please see www.google.com/policies/privacy/partners/ (external link)or any other URL Google may use from time to time.
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk. [If you post your personal information on the website’s [message board/ chat room], you acknowledge and agree that the information you post is publicly available.]
- Cumulo9 Limited
- Email: email@example.com
Last update: 7 July 2021