Digital Communication Solutions

Cumulo9 are experts in digital solutions. Our suite of products provides a complete omni-channel solution for enterprises and Print Service Providers.

Our suite of on-premise and Cloud offerings comprises a full range of products including Quadient’s Inspire, Pitney Bowes Vault and our very own email solutions; C9 Transact, C9 Signature and C9 Campaign.

We are proud of the partners we work with. They are all recognised as global leaders in their fields and their solutions tick all the functionality boxes while providing the highest levels of security and auditability through every step of your processes – whatever they may be.

Cumulo9 can ensure you have everything you need to guarantee your communications are relevant, clear and, most importantly, secure. Moreover, our systems incorporate functionality that makes it easy for your customers to take action, whether it is to make a payment, view a bill, complete an application or register for an event.

Our email solutions offer the highest and most secure deliverability of essential documents, the best “track and trace” audit trail and General Data Protection Regulation (GDPR) compliant tools. While GDPR may not yet apply directly to your business, we believe it is the way forward and an example of "world best" email communication practice.  At Cumulo9 we have adopted the GDPR requirements for all our products and services, ensuring your business email activity is compliant.”

For peace of mind, knowing your omni-channel communications are going to be created, managed, archived and delivered - speak to us today.

Products

C9 Transact

Every ‘essential’ transactional email which fails delivery increases your cost. When that amounts to 5%, 10% or 20% of your database, it really adds up.

Our world-class audited 99.5% deliverability ensures your statements, invoices, payslips, contracts, and updates securely reach your customers so they can take action promptly. In addition, the entire transaction path for every single email can be uniquely audited. With C9 Transact, you know your communications will be delivered.

Learn more

C9 Signature

Implement consistent signatures and banners for your employee email - whether your network uses Office 365, Gsuite, Exchange or any other provider.

Our “Track and Trace” functionality offers real-time tracking, allowing the sender to identify whether their email has been opened, as well as providing a complete audit trail for all communications. Along with brand compliant email communications - a full reporting interface is available and the software is fully GDPR compliant.

Learn more

C9 Campaign

C9 Campaign provides a full suite of campaign email functionality ranging from email templates that look good on any device, through to forms, database segmentation, Google Analytics and social media interfaces.

There is no need to use a design agency as C9 Campaign has a user-friendly drag and drop editor, built-in templates - and the team here provide full training. The system provides all the tools your organisation needs to be fully GDPR compliant.

Learn more

Quadient, Inspire

Quadient Inspire allows you to deliver an exceptional customer experience (CX) through personalised omnichannel communications so you can sustain a competitive advantage, build customer loyalty and drive revenue.

Helping companies around the world design, manage and deliver personalised, accurate and compliant communications across all channels, from one centralised platform.

Learn more

C9 Vault

Cumulo9 has partnered with Pitney Bowes to bring you C9 -Vault.

Whether you have a billion documents or a few thousand, C9 Vault provides a secure, audit friendly solution that provides all the functionality you would expect of a world-leading document archival system.

Learn more

Partnership

Cumulo9 works with primary partners and key suppliers – focusing on building strong relationships to help deliver customer value and expertise

Primary Partners:

Key Suppliers:

We Work With

What Our Clients Say

Larissa McMillan, Communications Coordinator, Cancer Society of New Zealand, Wellington Division Inc.“Cumulo9 have provided great support, they helped me with banner designs to create stakeholder buy-in for our activities. The product has helped me to develop our own design for our email signatures and banners -saving time and improving the output”
James McGhie, Managing Director, Apex Insurance“We started using the newsletter functionality which Cumulo9 makes easy. It gives you that rich data on what clients are opening and the silent tracking eliminates any confusion regarding who has seen what. This can prevent litigation and potentially exorbitant legal fees.”
Simon Lord, Publisher, Franchise New Zealand“Cumulo9’s One-to-Many product provides us with a hassle-free peace of mind business solution. Our database has taken us over 24 years to build and I can confidently leverage it knowing that it will be secure and that our communications are going to go out when I want them to and to whom I want them to go”
Nigel Thomson, Founder, Fifo Capital“Cumulo9’s C9 Signature has certainly made a difference to our business. We had varied and inconsistently branded email communications around the place which was not ideal, and this issue has now disappeared. Working with Cumulo9 has ticked off a key priority for us which was brand consistency.”
Sally Van Gaalen, BOC New Zealand“I would definitely recommend Cumulo9’s C9 Transact product, the transition was really simple and customers were very accepting of it - it is just a far, far easier way of doing business”

Cumulo9 2018 Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through this website (Site).In this Privacy Policy we, us or our means Cumulo9 Limited Ltd. When we collect, store and use your personal information, we do so in accordance with the rules set down in the New Zealand Privacy Act 1993 (Privacy Act) and by the European Union General Data Protection Regulation (EU) 2016/679 (the GDPR).

Personal information

Personal information: The types of personal information or personal data we may collect about you include:

your name
your contact details, including email address, mailing address, street address and/or telephone number;
your age and/or date of birth;
your credit card details;
your demographic information, such as postcode;
your preferences and/or opinions;
information you provide to us through customer surveys;
details of products and services we have provided to you and/or that you have enquired about, and our response to you;
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

to enable you to access and use our Site, associated applications and associated social media platforms;
to contact and communicate with you;
for internal record keeping and administrative purposes;
for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
to run competitions and/or offer additional benefits to you;
for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
to comply with our legal obligations and resolve any disputes that we may have; and
to consider your employment application.

Disclosure of personal information to third parties

We may disclose personal information to:

third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
our employees, contractors and/or related entities;
our existing or potential agents or business partners;
payment systems operators;
sponsors or promoters of any competition we run;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of New Zealand; and
third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of New Zealand.

Where we disclose your personal information to third parties, including data processors, we will request that the third party handle your personal information in accordance with this Privacy Policy. The third party will only process your personal information in accordance with written instructions from us and we require that the third party either complies with the privacy shield principles set out in the GDPR or another mechanism set out by applicable EU & Swiss data protection laws for the transfer and processing of personal information. When we refer to ‘processing’ in this clause and this Privacy Policy in general, we mean any operation or set of operations which is performed on personal information, whether or not by automated means, such as collecting, recording, organising, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available personal information.

Please note that we use the following third parties to process your personal information:

Google Analytics;
Amazon;
Emma;
Eventbrite;
Facebook;
Microsoft;
Vision 6;
Xero; and
Zendesk

By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside New Zealand and, if you are a European Union (EU) citizen, to third parties that reside outside the EU. Where the disclosure of your personal information is solely subject to New Zealand privacy laws (and not subject to the GDPR), you acknowledge that we are not required to ensure that those third parties comply with New Zealand privacy laws.

Our responsibilities as a ‘controller’ under the GDPR

Controllers are defined by the GDPR as natural or legal persons, a public authority, agency or other body to which personal information or personal data has been disclosed, whether via a third party or not, and who determines the purposes and means of processing personal information. We are a controller under the GDPR as we collect, use and store your personal information to enable us to provide you with our goods and/or services.

As a controller, we have certain obligations under the GDPR when collecting, storing and using the personal information of EU citizens. If you are an EU citizen, your personal data will:

be processed lawfully, fairly and in a transparent manner by us;
only be collected for the specific purposes we have identified in the ‘collection and use of personal information’ clause above and personal information will not be further processed in a manner that is incompatible with the purposes we have identified;
be collected in a way that is adequate, relevant and limited to what is necessary in relation to the purpose for which the personal information is processed;
be kept up to date, where it is possible and within our control to do so (please let us know if you would like us to correct any of your personal information);
be kept in a form which permits us to identify you, but only for so long as necessary for the purposes for which the personal data was collected;
be processed securely and in a way that protects against unauthorised or unlawful processing and against accidental loss, destruction or damage.
We also apply these principles to the way we collect, store and use the personal information of our global customers or clients.
Specifically, we have the following measures in place, in accordance with the GDPR:
Data protection policies: We have internal policies in place which set out where and how we collect personal information, how it is stored and where it goes after we get it, in order to protect your personal information.
Right to ask us to erase your personal information: You may ask us to erase personal information we hold about you.
Right to ask us to restrict data processing: You may ask us to limit the processing of your personal information where you believe that the personal information we hold about you is wrong (to give us enough time to verify if the information needs to be changed), or where processing data is unlawful and you request us to restrict the processing of personal information rather than it being erased.
Notification of data breaches: We will comply with the GDPR in respect of any data breach.

Our responsibilities as a ‘processor’ under the GDPR

Where we are a processor, we have contracts containing certain prescribed terms in our contracts with controllers. Depending on circumstances, we can be a controller or processor or controller and processor. In addition to:

our contractual obligations with controllers (where we are solely a processor); and
our legal obligations under the GDPR as a controller (where we are both a controller and processor) as a processor we also have the following responsibilities under the GDPR:
- not to use a sub-processor without the prior written authorisation of the data controller;
- to co-operate with supervisory authorities;
- to ensure the security of its processing;
- to keep records of processing activities;
- to notify any personal data breaches to the data controller; and
- to employ a data protection officer and appoint (in writing) a representative within the European Union if required by the GDPR. (These are not required for the company at the present time).

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. If you are under 18 years of age, you must have; and warrant to the extent permitted by law to us that you have, your parent or legal guardian’s permission to access and use the Site and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict how we process your personal information, we will let you know how the restriction affects your use of our Site or products and services.

Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party (data portability).

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the New Zealand Privacy Act 1993 or an article of the GDPR and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact the Office of the New Zealand Privacy Commissioner if you wish to make a complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause any advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy. We will notify you if we amend this Privacy Policy, by contacting you through the contact details you have provided to us. Any amended Privacy Policy is effective once we notify you of the change.

For any questions or notices, please contact our Privacy Officer at:

Cumulo9 Limited
Email: support@cumulo9.com

Last update: 1 July 2018

Terms & Conditions

Website terms of use

APPLICATION OF TERMS
- These Terms apply to your use of the Website. By accessing and using the Website:
  - you agree to these Terms; and
  - where your access and use is on behalf of another person (e.g. a company), you confirm that you are authorised to, and do in fact, agree to these Terms on that person’s behalf and that, by agreeing to these Terms on that person’s behalf, that person is bound by these Terms.
- If you do not agree to these Terms, you are not authorised to access and use the Website, and you must immediately stop doing so.
CHANGES
- We may change these Terms at any time by updating them on the Website. Unless stated otherwise, any change takes effect immediately. You are responsible for ensuring you are familiar with the latest Terms. By continuing to access and use the Website, you agree to be bound by the changed Terms.
- We may change, suspend, discontinue, or restrict access to, the Website without notice or liability.
- These Terms were last updated on July 1^st, 2018
DEFINITIONS

In these Terms:

including and similar words do not imply any limit

Loss includes loss of profits, savings, revenue or data, and any other claim, damage, loss, liability and cost, including legal costs on a solicitor and own client basis

personal information means information about an identifiable, living person

Terms means these terms and conditions titled Website Terms of Use

Underlying System means any network, system, software, data or material that underlies or is connected to the Website

User ID means a unique name and/or password allocated to you to allow you to access certain parts of the Website

We, us or our means Cumulo9 Limited

Website means www.cumulo9.com

You means you or, if clause 1.1b applies, both you and the other person on whose behalf you are acting.

YOUR OBLIGATIONS
- You must provide true, current and complete information in your dealings with us (including when setting up an account), and must promptly update that information as required so that the information remains true, current and complete.
- If you are given a User ID, you must keep your User ID secure and:
  - not permit any other person to use your User ID, including not disclosing or providing it to any other person; and
  - immediately notify us if you become aware of any disclosure or unauthorised use of your User ID, by sending an email to support@cumulo9.com.
- You must:
  - not act in a way, or use or introduce anything (including any virus, worm, Trojan horse, timebomb, keystroke logger, spyware or other similar feature) that in any way compromises, or may compromise, the Website or any Underlying System, or otherwise attempt to damage or interfere with the Website or any Underlying System; and
  - unless with our agreement, access the Website via standard web browsers only and not by any other method. Other methods include scraping, deep-linking, harvesting, data mining, use of a robot or spider, automation, or any similar data gathering, extraction or monitoring method.
- You must obtain our written permission to establish a link to our Website. If you wish to do so, email your request to support@cumulo9.com
- You indemnify us against all Loss we suffer or incur as a direct or indirect result of your failure to comply with these Terms, including any failure of a person who accesses and uses our Website by using your User ID.
INTELLECTUAL PROPERTY

We (and our licensors) own all proprietary and intellectual property rights in the Website (including all information, data, text, graphics, artwork, photographs, logos, icons, sound recordings, videos and look and feel), and the Underlying Systems.

DISCLAIMERS
- To the extent permitted by law, we and our licensors have no liability or responsibility to you or any other person for any Loss in connection with:
  - the Website being unavailable (in whole or in part) or performing slowly;
  - any error in, or omission from, any information made available through the Website;
  - any exposure to viruses or other forms of interference which may damage your computer system or expose you to fraud when you access or use the Website. To avoid doubt, you are responsible for ensuring the process by which you access and use the Website protects you from this; and
  - any site linked from the Website. Any link on the Website to other sites does not imply any endorsement, approval or recommendation of, or responsibility for, those sites or their contents, operations, products or operators.
- We make no representation or warranty that the Website is appropriate or available for use in all countries or that the content satisfies the laws of all countries. You are responsible for ensuring that your access to and use of the Website is not illegal or prohibited, and for your own compliance with applicable local laws.
LIABILITY
- To the maximum extent permitted by law:
  - you access and use the Website at your own risk; and
  - we are not liable or responsible to you or any other person for any Loss under or in connection with these Terms, the Website, or your access and use of (or inability to access or use) the Website. This exclusion applies regardless of whether our liability or responsibility arises in contract, tort (including negligence), equity, breach of statutory duty, or otherwise.
- Except to the extent permitted by law, nothing in these Terms has the effect of contracting out of the New Zealand Consumer Guarantees Act 1993 or any other consumer protection law that cannot be excluded. To the extent our liability cannot be excluded but can be limited, our liability is limited to NZD100.
- To the maximum extent permitted by law and only to the extent clauses 7.1 and 7.2 of these Terms do not apply, our total liability to you under or in connection with these Terms, or in connection with the Website, or your access and use of (or inability to access or use) the Website, must not exceed NZD100.
PRIVACY POLICY
- You are not required to provide personal information to us, although in some cases if you choose not to do so then we will be unable to make certain sections of the Website available to you. For example, we may need to have your contact information in order to provide you with updates from our Website.
- Before you provide us with any personal information you should read and accept the terms of our Privacy Policy.
SUSPENSION AND TERMINATION
- Without prejudice to any other right or remedy available to us, if we consider that you have breached these Terms or we otherwise consider it appropriate, we may immediately, and without notice, suspend or terminate your access to the Website (or any part of it).
- On suspension or termination, you must immediately cease using the Website and must not attempt to gain further access.
GENERAL
- If we need to contact you, we may do so by email or by posting a notice on the Website. You agree that this satisfies all legal requirements in relation to written communications.
- These Terms, and any dispute relating to these Terms or the Website, are governed by and must be interpreted in accordance with the laws of New Zealand. Each party submits to the non-exclusive jurisdiction of the Courts of New Zealand in relation to any dispute connected with these Terms or the Website.
- For us to waive a right under these Terms, the waiver must be in writing.
- Clauses which, by their nature, are intended to survive termination of these Terms, including clauses 5, 5, 6, 7, 10.1, continue in force.
- If any part or provision of these Terms is or becomes illegal, unenforceable, or invalid, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or invalidity. If a modification is not possible, the part or provision must be treated for all purposes as severed from these Terms. The remainder of these Terms will be binding on you.
- These Terms set out everything agreed by the parties relating to your use of the Website and supersede and cancel anything discussed, exchanged or agreed prior to you agreeing to these Terms. The parties have not relied on any representation, warranty or agreement relating to the Website that is not expressly set out in the Terms, and no such representation, warranty or agreement has any effect from the date you agreed to these Terms.