Digital Communication Solutions

Cumulo9 are experts in digital solutions.  Our suite of products provides a complete omni-channel solution for enterprises and Print Service Providers.   

Our suite of on-premise and Cloud offerings comprises a full range of products including Quadient’s Inspire, Pitney Bowes Vault and our very own email solutions; C9 Transact, C9 Signature and C9 Campaign. 

We are proud of the partners we work with.  They are all recognised as global leaders in their fields and their solutions tick all the functionality boxes while providing the highest levels of security and auditability through every step of your processes – whatever they may be. 

Cumulo9 can ensure you have everything you need to guarantee your communications are relevant, clear and, most importantly, secure.  Moreover, our systems incorporate functionality that makes it easy for your customers to take action, whether it is to make a payment, view a bill, complete an application or register for an event.   

Our email solutions offer the highest and most secure deliverability of essential documents, the best “track and trace” audit trail and General Data Protection Regulation (GDPR) compliant tools.  WhileGDPR may not yet apply directly to your business, we believe it is the way forward and an example of "world best" email communication practice.  At Cumulo9 we have adopted the GDPR requirements for all our products and services, ensuring your business email activity is compliant.” 

For peace of mind, knowing your omni-channel communications are going to be created, managed, archived and delivered - speak to us today. 

Products

C9 Transact

Every ‘essential’ transactional email which fails delivery increases your cost.  When that amounts to 5%, 10% or 20% of your database, it really adds up.

Our world-class audited 99.5% deliverability ensures your statements, invoices, payslips, contracts, and updates securely reach your customers so they can take action promptly.  In addition, the entire transaction path for every single email can be uniquely audited.  With C9 Transact, you know your communications will be delivered.

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C9 Signature

Implement consistent signatures and banners for your employee email - whether your network uses Office 365, Gsuite, Exchange or any other provider.

Our “Track and Trace” functionality offers real-time tracking, allowing the sender to identify whether their email has been opened, as well as providing a complete audit trail for all communications.   Along with brand compliant email communications - a full reporting interface is available and the software is fully GDPR compliant.

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C9 Campaign

C9 Campaign provides a full suite of campaign email functionality ranging from email templates that look good on any device, through to forms, database segmentation, Google Analytics and social media interfaces.

There is no need to use a design agency as C9 Campaign has a user-friendly drag and drop editor, built-in templates - and the team here provide full training.  The system provides all the tools your organisation needs to be fully GDPR compliant.

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Quadient, Inspire

Quadient Inspire allows you to deliver an exceptional customer experience (CX) through personalised omnichannel communications so you can sustain a competitive advantage, build customer loyalty and drive revenue.

Helping companies around the world design, manage and deliver personalised, accurate and compliant communications across all channels, from one centralised platform.

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 C9 Vault

Cumulo9 has partnered with Pitney Bowes to bring you C9 -Vault.

Whether you have a billion documents or a few thousand, C9 Vault provides a secure, audit friendly solution that provides all the functionality you would expect of a world-leading document archival system.

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Partnership

Cumulo9 works with primary partners and key suppliers – focusing on building strong relationships to help deliver customer value and expertise

Primary Partners:

Key Suppliers:

We Work With

What Our Clients Say

  • Larissa McMillan, Communications Coordinator, Cancer Society of New Zealand, Wellington Division Inc.“Cumulo9 have provided great support, they helped me with banner designs to create stakeholder buy-in for our activities. The product has helped me to develop our own design for our email signatures and banners -saving time and improving the output”
  • James McGhie, Managing Director, Apex Insurance“We started using the newsletter functionality which Cumulo9 makes easy. It gives you that rich data on what clients are opening and the silent tracking eliminates any confusion regarding who has seen what. This can prevent litigation and potentially exorbitant legal fees.”
  • Simon Lord, Publisher, Franchise New Zealand“Cumulo9’s One-to-Many product provides us with a hassle-free peace of mind business solution. Our database has taken us over 24 years to build and I can confidently leverage it knowing that it will be secure and that our communications are going to go out when I want them to and to whom I want them to go”
  • Nigel Thomson, Founder, Fifo Capital“Cumulo9’s C9 Signature has certainly made a difference to our business. We had varied and inconsistently branded email communications around the place which was not ideal, and this issue has now disappeared. Working with Cumulo9 has ticked off a key priority for us which was brand consistency.”
  • Sally Van Gaalen, BOC New Zealand“I would definitely recommend Cumulo9’s C9 Transact product, the transition was really simple and customers were very accepting of it - it is just a far, far easier way of doing business”
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Privacy Policy

Cumulo9 2018 Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through this website (Site).In this Privacy Policy we, us or our means Cumulo9 Limited Ltd.  When we collect, store and use your personal information, we do so in accordance with the rules set down in the New Zealand Privacy Act 1993 (Privacy Act) and by the European Union General Data Protection Regulation (EU) 2016/679 (the GDPR).

Personal information

Personal information: The types of personal information or personal data we may collect about you include:

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

Disclosure of personal information to third parties

We may disclose personal information to:

Where we disclose your personal information to third parties, including data processors, we will request that the third party handle your personal information in accordance with this Privacy Policy. The third party will only process your personal information in accordance with written instructions from us and we require that the third party either complies with the privacy shield principles set out in the GDPR or another mechanism set out by applicable EU & Swiss data protection laws for the transfer and processing of personal information. When we refer to ‘processing’ in this clause and this Privacy Policy in general, we mean any operation or set of operations which is performed on personal information, whether or not by automated means, such as collecting, recording, organising, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available personal information.

Please note that we use the following third parties to process your personal information:

By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside New Zealand and, if you are a European Union (EU) citizen, to third parties that reside outside the EU. Where the disclosure of your personal information is solely subject to New Zealand privacy laws (and not subject to the GDPR), you acknowledge that we are not required to ensure that those third parties comply with New Zealand privacy laws.

Our responsibilities as a ‘controller’ under the GDPR

Controllers are defined by the GDPR as natural or legal persons, a public authority, agency or other body to which personal information or personal data has been disclosed, whether via a third party or not, and who determines the purposes and means of processing personal information. We are a controller under the GDPR as we collect, use and store your personal information to enable us to provide you with our goods and/or services.

As a controller, we have certain obligations under the GDPR when collecting, storing and using the personal information of EU citizens. If you are an EU citizen, your personal data will:

Our responsibilities as a ‘processor’ under the GDPR

Where we are a processor, we have contracts containing certain prescribed terms in our contracts with controllers. Depending on circumstances, we can be a controller or processor or controller and processor. In addition to:

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. If you are under 18 years of age, you must have; and warrant to the extent permitted by law to us that you have, your parent or legal guardian’s permission to access and use the Site and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information.  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict how we process your personal information, we will let you know how the restriction affects your use of our Site or products and services.

Access and data portability: You may request details of the personal information that we hold about you.  You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party (data portability).

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the New Zealand Privacy Act 1993 or an article of the GDPR and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact the Office of the New Zealand Privacy Commissioner if you wish to make a complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause any advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy.  We will notify you if we amend this Privacy Policy, by contacting you through the contact details you have provided to us. Any amended Privacy Policy is effective once we notify you of the change.

For any questions or notices, please contact our Privacy Officer at:

Last update: 1 July 2018

 

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Terms & Conditions

Website terms of use

In these Terms:

including and similar words do not imply any limit

Loss includes loss of profits, savings, revenue or data, and any other claim, damage, loss, liability and cost, including legal costs on a solicitor and own client basis

personal information means information about an identifiable, living person

Terms means these terms and conditions titled Website Terms of Use

Underlying System means any network, system, software, data or material that underlies or is connected to the Website

User ID means a unique name and/or password allocated to you to allow you to access certain parts of the Website

We, us or our means Cumulo9 Limited

Website means www.cumulo9.com

You means you or, if clause 1.1b applies, both you and the other person on whose behalf you are acting.

We (and our licensors) own all proprietary and intellectual property rights in the Website (including all information, data, text, graphics, artwork, photographs, logos, icons, sound recordings, videos and look and feel), and the Underlying Systems.

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