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Press Release

07 Nov 2019

Understand The Way Forward For Customer Experience Delivery In An Omnichannel World - new research report out now

Helping to explore what businesses in Asia Pacific are doing to address the complexity and challenges for businesses to understand their customers’ journeys and manage their communications and experiences accordingly - Quadient commissioned Forrester to conduct a study of 180 senior customer experience (CX) leaders in Australia, Malaysia, New Zealand, and Singapore. Their report identifies some of their challenges in delivering hybrid CX and the technologies they are adopting to help them tackle these challenges.

Download the full report here.

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ANSPER LECTIO SEPTUM

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Quadient

Since its inception in 2004, Quadient Inspire has been using leading-edge technologies to create an edge for businesses. Delivering an exceptional customer experience (CX) through personalised omnichannel communications is essential to sustaining a competitive advantage, building customer loyalty and driving revenue. However, many large organisations face a number of challenges including departmental silos, legacy systems and changing market regulations.

Cumulo9 has partnered with Quadient’s award-winning CCM solution, Inspire, helping companies design, manage and deliver personalised, accurate and compliant communications across all channels, from one centralised platform.