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07 Nov 2019
Understand The Way Forward For Customer Experience Delivery In An Omnichannel World - new research report out now
Helping to explore what businesses in Asia Pacific are doing to address the complexity and challenges for businesses to understand their customers’ journeys and manage their communications and experiences accordingly - Quadient commissioned Forrester to conduct a study of 180 senior customer experience (CX) leaders in Australia, Malaysia, New Zealand, and Singapore. Their report identifies some of their challenges in delivering hybrid CX and the technologies they are adopting to help them tackle these challenges.