Press Release

21 May 2021

Leading customer communications business, Cumulo9 commits to an ongoing Quadient relationship

Cumulo9 have re-signed their Platinum Partnership with Quadient, a global leader in customer communications management. “The category is morphing into what’s now being referred to as CXM or Customer Experience Management,” stated David Allen General Manager at Cumulo9.

“The enterprise market is now recognising that their everyday customer communications are often the single and most important customer touch-point. They need to get these communications processes right every time. Businesses also need a flexible platform that can respond to changes in the market.”

Aaron Everingham, Regional Sales Manager for ANZ & Japan advised that the New Zealand market was very important for Quadient.

"We have a number of customers in New Zealand today that rely on Quadient Inspire to deliver day in and day out. Organisations are refocusing on customer communications and experience and we are delighted to renew our partnership with Cumulo9 to deliver mission-critical technology, services and support.” Stated Aaron.

Contact the team at Cumulo9 for more information about the Cumulo9/Quadient partnership or to discuss your customer communications management.

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Since its inception in 2004, Quadient Inspire has been using leading-edge technologies to create an edge for businesses. Delivering an exceptional customer experience (CX) through personalised omnichannel communications is essential to sustaining a competitive advantage, building customer loyalty and driving revenue. However, many large organisations face a number of challenges including departmental silos, legacy systems and changing market regulations.

Cumulo9 has partnered with Quadient’s award-winning CCM solution, Inspire, helping companies design, manage and deliver personalised, accurate and compliant communications across all channels, from one centralised platform.