Disruptive Forces Impacting CX

Consumer Power, New Technology, Regulations and Data are four areas identified in recent research by Quadient that are changing rapidly and fast becoming disruptive forces that cannot be ignored. The following paper discusses these and the implications for businesses.


The e-Boks platform helps automate and streamline your digital communication with the highest level of security and compliance.

Cumulo9’s partnership with the global secure digital platform provider e-Boks is a collaboration set to redefine the standards of digital interaction between businesses and their customers. A partnership that leverages the strengths of both organisations to offer a more secure, efficient, and integrated digital communication experience.