Disruptive Forces Impacting CX

Consumer Power, New Technology, Regulations and Data are four areas identified in recent research by Quadient that are changing rapidly and fast becoming disruptive forces that cannot be ignored. The following paper discusses these and the implications for businesses.


Since its inception in 2004, Quadient Inspire has been using leading-edge technologies to create an edge for businesses. Delivering an exceptional customer experience (CX) through personalised omnichannel communications is essential to sustaining a competitive advantage, building customer loyalty and driving revenue. However, many large organisations face a number of challenges including departmental silos, legacy systems and changing market regulations.

Cumulo9 has partnered with Quadient’s award-winning CCM solution, Inspire, helping companies design, manage and deliver personalised, accurate and compliant communications across all channels, from one centralised platform.