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C9 Validate

Customer Contact Audit, Update and Verification

The cost-effective solution to efficiently managing your customer data. 

Securely Manage Critical Client Information

Cumulo9 has nearly 20 years’ experience managing customer contact information. C9 Validate combines proprietary processes, software and data quality tools to help organisations audit, clean, correct and update their customer records.

From identifying invalid email addresses to correcting common errors and verifying missing contact details, C9 Validate helps ensure your customer data is more accurate, reliable and ready for effective communication.

Tracked and Auditable Data

Our integrated solution assists in obtaining accurate and verified customer data, including email addresses, postal addresses and phone numbers. Where email data exists, C9 Validate can identify invalid or problematic addresses, correct common formatting and domain errors, and help reduce failed sends caused by inaccurate customer records.

The way this information is obtained, corrected and updated is fully recorded, tracked, reliable and auditable.

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EASY STEPS

How it works

Data Audit

Cumulo9 is provided with an extract of customer data, most often a combination of names, email addresses, postal addresses and phone numbers. C9 Data Audit helps identify inaccurate, incomplete or outdated contact records. This includes detecting invalid email addresses, removing unusable records, correcting common email address errors, and identifying phone numbers or postal addresses that may require further verification.

Email Address Correction

Email address correction is a key feature of C9 Validate. Many customer databases contain email addresses with simple but costly errors, such as spelling mistakes, formatting issues, incorrect domains or missing characters. C9 Validate helps detect and correct these issues where possible, improving the quality of your email data before communications are sent. This can reduce bounce rates, improve deliverability, protect sender reputation and help ensure more customers receive the information they need.

Data Update and Verify

C9 Data Update can be used to send SMS messages directing recipients to a personalised landing page, where additional information such as email addresses can be gathered and authenticated using an automated verification process. This information is passed back to the C9 Validate interface in real time, allowing contact records to be updated with corrected or additional customer details. If required, the system can also send a copy of the updated data to the recipient for confirmation or amendment. C9 Data Verify allows gaps in the data to be followed up by our team using bespoke call progress software. This ensures communication with your contacts is reliable, auditable and tracked every step of the way. C9 Data Verify can also automate updates, forms and confirmation documents to be sent to contacts to further authenticate their information.

End Result

Your organisation receives a more accurate, complete and usable customer database, with corrected email addresses, updated contact details and verified records.
TRANSFORMING DIGITAL COMMUNICATIONS

Effective Communication

C9 Validate is a purpose-developed solution that uses proven techniques to audit, correct, update and verify individual customer records.

By improving email address accuracy and strengthening the quality of your customer contact data, C9 Validate helps your organisation communicate with a higher percentage of customers, reduce failed delivery, and maintain better records for compliance, service and engagement.

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Recorded and tracked

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Reliable and auditable
AWS

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